Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"Pay was decent" ((in 18 reviews)); "Like family benefits are good" ((in 18 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 15 reviews)); "Some coworkers were great and supportive" ((in 12 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 19 reviews)); "Horrible management starting at Director level and getting worse the higher it went." ((in 12 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 7 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "If you are in a big store you will get a great bonus." ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

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Community Choice Financial

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

3.9

Compensation and benefits

3.8

Culture & values

3.8

Senior management

3.7

Work/Life balance

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

350 reviews

1.0

Aug 23, 2020

Corrupt company with a classist glass ceiling. This place will ruin your life

Human resources

Recommend

CEO approval

Business Outlook

Pros

The building is nice.. thats about it.

Cons

Pay- they judge you based on your societal class to determine what you might see as good pay, but don't actually pay you what you deserve for the amount of work you end up doing. Hostile Condescending Corrupt- executives cover up for each other, pay people off to keep them quiet. Policies- stone ages patriarchy type policies

1.0

Jul 27, 2020

Glorified Tier 1 Help Desk

Tier ii technical support

Recommend

CEO approval

Business Outlook

Pros

Small Team, if that's your thing.

Cons

Expensive insurance until you're there 5+ years. No PTO given outright. Leadership is incredibly out of touch with their team. They care nothing for their employees health or the employees families health during this COVID outbreak, with Franklin County being THE heaviest hit area and yet not allowing some employees to work from home like their help desk or project team. Management that greet your questions with "well figure it out" instead of providing actual help. Also despite being called Level, there is no Level 1 on helpdesk. You field all calls coming in.

2.0

Sep 30, 2019

Very easy job, no incentive

Store manager

Recommend

CEO approval

Business Outlook

Pros

This job is very simple to perform and to be successful in. Management is easy to work for.

Cons

Little to no incentive. Bonus structure is lacking.

Viewing 328 - 330 of 350 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Assistant Store Manager

Customer Service Representative

Customer Service Representative

Customer Service Representative

Community Choice Financial reviews FAQs

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Community Choice Financial

Community Choice Financial reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Corrupt company with a classist glass ceiling. This place will ruin your life

Glorified Tier 1 Help Desk

Very easy job, no incentive

Jobs at Community Choice Financial

Community Choice Financial reviews FAQs

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