Is Community Choice Financial a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Community Choice Financial have rated their employer with 4.3 out of 5 stars in 40 Glassdoor reviews. This is a higher than average score with the overall rating of Community Choice Financial employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Community Choice Financial now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Community Choice Financial .

Does Community Choice Financial pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Community Choice Financial with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Community Choice Financial.

How happy are Customer Service (CSR) professionals working at Community Choice Financial?

60% of Customer Service (CSR) employees at Community Choice Financial would recommend their employer to a friend. This rating has increased by 336% in the past 12 months. Customer Service (CSR) professionals have also rated Community Choice Financial with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (50) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Assistant Manager (5) , Teller (5) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"Like family benefits are good" ((in 16 reviews)); "Some coworkers were great and supportive" ((in 12 reviews)); "Great team!" ((in 12 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 11 reviews)); "based culture." ((in 5 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 18 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 9 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 7 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "The insurance is expensive and doesn't cover much." ((in 5 reviews))

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Community Choice Financial

Community Choice Financial Customer Service (CSR) reviews

4.3

60% would recommend to a friend

(40 total reviews)

Kyle Hanson

94% approve of CEO

73% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.1

Career opportunities

4.0

Senior management

4.0

Compensation and benefits

Customer Service (CSR) employees have rated Community Choice Financial with 4.3 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Community Choice Financial is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

1.0

Mar 7, 2021

Poor Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not many hours are ok

Cons

Super Micromanagement and not a lot of ideas for growth

2.0

Jan 20, 2021

I only gave it 2 stars because the hours weren't bad.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Reasonable hours and maybe the flexibility

Cons

Everything. Management and HR do not care for their employees as much as they want to pitch out that the employees are the top priority. I was never valued as an employee to where they were trying to push me out with a resignation.

3.0

Sep 17, 2019

ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent .

Cons

no work life balance . Management makes schedules to accommodate their life. Punishment when store doesnt meet goes.

Viewing 37 - 39 of 40 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Community Choice Financial reviews FAQs

Community Choice Financial reviews Community Choice Financial Customer Service (CSR) reviews

Community Choice Financial

Community Choice Financial Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Management

I only gave it 2 stars because the hours weren't bad.

ok

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