Item: Community Choice Financial
Rating: 1
Author: Former employee - Customer Service Representative

Question 1

Is Community Choice Financial a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Community Choice Financial have rated their employer with 4.3 out of 5 stars in 40 Glassdoor reviews. This is a higher than average score with the overall rating of Community Choice Financial employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Community Choice Financial now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Community Choice Financial.

Question 2

Does Community Choice Financial pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Community Choice Financial with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Community Choice Financial.

Question 3

How happy are Customer Service (CSR) professionals working at Community Choice Financial?

Accepted Answer

60% of Customer Service (CSR) employees at Community Choice Financial would recommend their employer to a friend. This rating has increased by 336% in the past 12 months. Customer Service (CSR) professionals have also rated Community Choice Financial with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Community Choice Financial?

Accepted Answer

General Manager (50), Store Manager (26), Manager (23), Customer Service Representative (20), Customer Service Representative (CSR) (18), Director (13), District Manager (12), District Director of Operations (7), ASM- Assistant Store Manager (5), Assistant Manager (5), Teller (5), Director of Operations (4), Branch Manager (3), Customer Advocate (3), Financial Analyst (3)

Question 5

What are the pros of working at Community Choice Financial according to real employee reviews?

Accepted Answer

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 19 reviews)); "Like family benefits are good" ((in 17 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 14 reviews)); "Some coworkers were great and supportive" ((in 13 reviews)); "Great team!" ((in 12 reviews))

Question 6

What are the cons of working at Community Choice Financial according to real employee reviews?

Accepted Answer

"Antagonistic upper management." ((in 17 reviews)); "Horrible management starting at Director level and getting worse the higher it went." ((in 10 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 9 reviews)); "no work life balance ." ((in 7 reviews)); "Had little to no training before being put in front of the customers" ((in 6 reviews))

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