Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 20 reviews)); "Like family benefits are good" ((in 16 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 14 reviews)); "Some coworkers were great and supportive" ((in 11 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 11 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "If you are in a big store you will get a great bonus." ((in 6 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews

1.0

Dec 4, 2025

Steer Clear

Genearl manager

Recommend

CEO approval

Business Outlook

Pros

Titlemax was great before Community Buyout

Cons

They bought out Titlemax and it when down hill.

Community Choice Financial Response

6mo

Thank you for your time and sharing your experience with the Company. Business transitions often come with changes, and we recognize that they can impact employees differently. Our commitment remains to foster a workplace where employees feel valued, have opportunities to succeed, and are incentivized in a multitude of ways for their work. We appreciate your contributions and wish you the best in your future endeavors!

1.0

Nov 3, 2025

Upper management

G m

Recommend

CEO approval

Business Outlook

Pros

Our customers. I love people and being able to help them.

Cons

Low pay , hours of operation, hardly ever does anyone come in after 5:00PM. No work life balance. Every manager gets paid the same . New hires and employees that have worked here for 16 years.

5.0

Sep 24, 2025

Consistent Growth

District manager

Recommend

CEO approval

Business Outlook

Pros

The company has done a number of acquisitions over the last few years, which has helped to drive growth and provide opportunities for talented teammates.

Cons

None to mention other than such growth requires some give and take.

Community Choice Financial Response

6mo

It sounds like you are enjoying your time with us! Thanks so much for leaving a review. We wish you continued success in your career with the Company!

Viewing 94 - 96 of 350 Reviews

Jobs at Community Choice Financial

Service Desk Technician

Career Day in Coolidge, AZ!

Coolidge, AZ

View job

Customer Service Representative

Customer Service Representative

Assistant Store Manager