Is Community Choice Financial a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Community Choice Financial have rated their employer with 4.3 out of 5 stars in 40 Glassdoor reviews. This is a higher than average score with the overall rating of Community Choice Financial employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Community Choice Financial now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Community Choice Financial .

Does Community Choice Financial pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Community Choice Financial with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Community Choice Financial.

How happy are Customer Service (CSR) professionals working at Community Choice Financial?

60% of Customer Service (CSR) employees at Community Choice Financial would recommend their employer to a friend. This rating has increased by 336% in the past 12 months. Customer Service (CSR) professionals have also rated Community Choice Financial with a 4.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (50) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Assistant Manager (5) , Teller (5) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"Like family benefits are good" ((in 16 reviews)); "Some coworkers were great and supportive" ((in 12 reviews)); "Great team!" ((in 12 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 11 reviews)); "based culture." ((in 5 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 18 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 9 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 7 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "The insurance is expensive and doesn't cover much." ((in 5 reviews))

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Community Choice Financial

Community Choice Financial Customer Service (CSR) reviews

4.3

60% would recommend to a friend

(40 total reviews)

Kyle Hanson

94% approve of CEO

73% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.1

Career opportunities

4.0

Senior management

4.0

Compensation and benefits

Customer Service (CSR) employees have rated Community Choice Financial with 4.3 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Community Choice Financial is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

40 reviews

2.0

Sep 25, 2024

Not worth it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It could be a good starting point for someone who wants to get out of doing basic retail. Technically it's still retail, but mingled with finances which will look good on your resume for future jobs.

Cons

There is absolutely no opportunity to grow, the pay is trash, and it is impossible to maintain a work life balance with this job. You could have a day off and come back and you'd have a completely new procedure for something. Truly a company of rapid change. I worked for Easy Money for reference.

1.0

Aug 31, 2024

Proceed with caution

Account manager

Recommend

CEO approval

Business Outlook

Pros

Money to pay your bills

Cons

Politics, no compromising, they are always right, even when they're wrong

3.0

Aug 17, 2024

Customer service

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Office job with opportunities to work other stores

Cons

Can't leave for lunch and the customers can be a bit much at times

Viewing 13 - 15 of 40 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Customer Service Representative

Customer Service Representative (Bilingual)

Customer Service Representative

Customer Service Representative

Community Choice Financial reviews FAQs

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Community Choice Financial

Community Choice Financial Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not worth it

Proceed with caution

Customer service

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