Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 20 reviews)); "Like family benefits are good" ((in 16 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 14 reviews)); "Some coworkers were great and supportive" ((in 11 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 11 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "If you are in a big store you will get a great bonus." ((in 6 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (350 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews

4.0

May 6, 2023

Working at Community Choice is a great experience and could be a career for anyone that is interested.

Store manager

Recommend

CEO approval

Business Outlook

Pros

Working with the public, being able to learn our products, and opportunity to grow

Cons

Hold many responsibilities, and work irregular schedule

5.0

May 5, 2023

100% Pleased Overall

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the most positive things about CCFI is the unanimous desire to improve as a company and as individuals. Each person is passionate about improving, and together, we all help each other do just that. The leadership team at CCFI is incredibly supportive and inspiring. They work extremely hard, leading by example, and they truly treat their employees as equals in the workplace. They are very approachable and understanding, and provide support when needed. 100% pleased overall.

Cons

I wish CCFI would have acquired the former company I was with sooner.

5.0

May 5, 2023

Great company

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The company works with you to meet goals and advance yourself through the ranks.

Cons

Insurance Ben if it’s are not that great.

Viewing 268 - 270 of 350 Reviews

Jobs at Community Choice Financial

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