Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"Like family benefits are good" ((in 16 reviews)); "Some coworkers were great and supportive" ((in 11 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 10 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews)); "Flexible scheduling and a team" ((in 6 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 10 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 7 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "The insurance is expensive and doesn't cover much." ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (350 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews

5.0

May 5, 2023

This is a great company to work for. The benefits are excellent and they care about their employees.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance, fast pace environment, sales arena, and good employees and management

Cons

dealing with difficult customers and situations

5.0

May 5, 2023

Fast Paced and Challenging

Vice president

Recommend

CEO approval

Business Outlook

Pros

I like that every day brings on new chances to succeed. Team work is rewarded at all levels. Top performers are rewarded and are shown a great amount of loyalty from upper management. It is fast paced and you will not be bored.

Cons

As long as you are ok with change, you will not have any cons.

5.0

May 5, 2023

Working at CCFI

Manager

Recommend

CEO approval

Business Outlook

Pros

I've been working with the company for years. Best company I've been with. I enjoy working here. What I like about it every week theirs training, to refresh our minds. I appreciate the open door policy, I could always count on the higher ups (DM or VP's) for any questions which is very helpful. I enjoy coming to work and helping my staff with any changes that the company has made. It's all about adapting to changes if you enjoy what you do it goes smooth. This is an excellent company to work for. So many customers we help daily seeing their smiles after doing great customer service makes my day. My team is very supportive. Company is always adapting for the benefit of our customers. Theirs always room for advancement. To top it off great benefits and FT hours.

Cons

At this time I don't have any cons.

Viewing 280 - 282 of 350 Reviews

Jobs at Community Choice Financial

Service Desk Technician

Career Day in Coolidge, AZ!

Coolidge, AZ

View job

Customer Service Representative

Customer Service Representative

Assistant Store Manager