CompUSA Technology Instructor reviews

2.2

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2 reviews
3.0
May 16, 2014
Recommend
CEO approval
Business Outlook

Pros

The team I worked with was professional, knowledgeable and understood the products. We were constantly learning, and customer service was as high a priority as any where I've ever worked. Sales were consistently in the top 5% for the region. I taught classes and worked with customers directly to promote "boot-camp" instructional packages for state agencies and businesses. I really enjoyed both the classroom time and the customer contact. I was also able to study and pass the certification exams for MSOP.

Cons

I watched bright, motivated individuals reduced to a time-serving automatons by a management policy that completely ignored individual productivity in favor of the bottom line for the entire region. It was pulling teeth to even get recognition for our store, never mind the sales reps and trainers who were putting us up there.

1.0
Jun 27, 2008
Recommend
CEO approval
Business Outlook

Pros

It did afford the opportunity to work with a very wide variety of companies and individuals. There was, initially, an effort to promote training in advanced technologies. Instructors did bond somewhat. Some of the other trainers were genuinely knowledgeable and good colleagues. Others seemed just to be hanging on.

Cons

Very poor management. It is gone from the scene, now, split up and sold off, so this is a retrospective evaluation. I think the name/website was sold to Systemax. The training operation was always managed by people from the retail side, who appeared to use the better performing training operations to prop up the always sagging retail end. Managers appeared to manage only for their own benefit ("get while the getting is good") while always trying to cut or avoid expenses related to the support of the trainers. These managers were not particularly talented, just loyal to those who hired them. There were a few exceptions. Keep in mind, also, I've given a false home location (not Denver). No good deed goes unpunished, so I am just avoiding any blowback from sychophants of the crowd of managers who were the ones to profit. The quality control on instructors was, I think, also a bit spotty. CompUSA appeared to be looking for those who would accept the lowest pay possible. Some instructors were able to overcome that hurdle by becoming so technically proficient and good at teaching, they had to increase those salaries (particularly for those doing the corporate side of training).

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