Pros
The team I worked with was professional, knowledgeable and understood the products. We were constantly learning, and customer service was as high a priority as any where I've ever worked. Sales were consistently in the top 5% for the region. I taught classes and worked with customers directly to promote "boot-camp" instructional packages for state agencies and businesses. I really enjoyed both the classroom time and the customer contact. I was also able to study and pass the certification exams for MSOP.
Cons
I watched bright, motivated individuals reduced to a time-serving automatons by a management policy that completely ignored individual productivity in favor of the bottom line for the entire region. It was pulling teeth to even get recognition for our store, never mind the sales reps and trainers who were putting us up there.