Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 12 reviews)); "The culture is great as a whole." ((in 9 reviews)); "I love working in this company since the management and people are great!" ((in 8 reviews)); "Flexible Hours for CX agents" ((in 5 reviews)); "Good work/life balance" ((in 4 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

1.0

Apr 18, 2024

Not good for offshore employees look else where

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I Can't think of any

Cons

Low balls salary, not up to the standard You will not enjoy a holiday off and won't get paid either. Instead they will ask you to go to work (Optional) during on 1 of your rest days during the pay period. PTOs are earned and not given annually No growth Unappreciative management shout outs are good but mean it! lol Forget about your growth, no room at all! Loves to say you're appreciated but not

5.0

Jan 17, 2024

Great Place to Work - Work life balance

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

There are engagement activities every month to look forward to. Work schedule can be adjusted for emergency situations/uncontrollable events. For 5 months, overall experience is very good

Cons

In my almost 5 months in the company, none so far.

Viewing 85 - 87 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

United States

View job

Account Executive Associate

United States

View job

Workforce Management Capacity Planner - PH