Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 12 reviews)); "The culture is great as a whole." ((in 9 reviews)); "I love working in this company since the management and people are great!" ((in 8 reviews)); "Flexible Hours for CX agents" ((in 5 reviews)); "Good work/life balance" ((in 4 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

1.0

Sep 20, 2021

CSA

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

-consistent schedule that starts morning, typical 9-5

Cons

-management forces people to be on phones and they do not cooperate with switching evem if you have disabilities

Compass Experience Labs Response

4y

Thank you for your feedback. We're sorry to see that you would not recommend Compass. Customer service can be tough, especially when customers are upset. The ability to handle a variety of customer contact - via email, chat, and also phones - is a standard job requirement and we will work with our employees and their healthcare providers as needed.

5.0

Sep 15, 2021

Great place to work!

Director of client relations

Recommend

CEO approval

Business Outlook

Pros

I can't say enough great things about Compass. The company truly cares about their associates and embraces diversity. Work/life balance is absolutely respected and most associates are able to work remotely. The leadership team regularly requests feedback about how to make the company even better and communicates frequently. The company is investing in people and tools that will ensure success well into the future. I highly recommend working at Compass.

Cons

I don't have any cons.

Compass Experience Labs Response

4y

Thanks for your note and for your recommendation of CEL!

5.0

Sep 13, 2021

Excellent Office Culture and Leadership!

Office manager

Recommend

CEO approval

Business Outlook

Pros

- Great work/life balance - Great working relationships - Realistic expectations from management - Pay increase & Growth opportunities - Business learning opportunities - Leadership involvement with entire organization - Support from management - Benefits

Cons

Customer service is a tough industry.

Compass Experience Labs Response

4y

Thank you for your feedback and for recommending Compass!

Viewing 94 - 96 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

United States

View job

Account Executive Associate

United States

View job

Workforce Management Capacity Planner - PH