Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 13 reviews)); "The culture is great as a whole." ((in 8 reviews)); "I love working in this company since the management and people are great!" ((in 7 reviews)); "Good work/life balance" ((in 5 reviews)); "Decent Benefits" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

Sep 13, 2021

Employee Care

Team lead

Recommend

CEO approval

Business Outlook

Pros

Equipment provided, flexible hours, leadership paths for career advancement, fun atmosphere.

Cons

Customer service is stressful, but compass does their best to ease.

Compass Experience Labs Response

4y

Thanks for offering a glimpse into working at Compass! We appreciate your feedback.

1.0

Sep 9, 2021

Terrible and stressful place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I honestly can't think of any pros other than you can work from anywhere

Cons

Management sucks. They are unorganized and poor communicators. They will spring new schedules on you out of no where.

Compass Experience Labs Response

4y

Thank you for your feedback, and we are sorry to hear you had a stressful experience and would not recommend Compass.

1.0

Aug 15, 2021

Once great company no longer has a soul

Team leader

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Work with cool e-commerce brands - Consistent schedule - Hourly co-workers were great for the most part

Cons

- Poor upper management - No opportunities for advancement or a decent living wage - Company culture is eroding - Bleak outlook for company; clients and good employees fleeing - Good managers are being marginalized by new hires who make twice as much money and have little or no experience in the industry - Long time employees who were important to the success of the company have been treated like garbage - No longer a company focused on taking care of clients, customers, and employees. Clients are leaving because they are no longer valued by upper management - No focus on customer service, which is what the company is supposed to be about

Compass Experience Labs Response

4y

Thanks so much for your comment and feedback, and we're sorry to see that you would not recommend Compass. We've grown a lot over the last year! And with that growth, we have been making some changes: salaries are up 6%, full medical, dental and vision benefits have been added, and paid holidays. Additionally, we are seeing some positive trends. Attrition is down 20% over the last year, while revenue and net income are up. Compass remains focused on growing our teams and taking great care of our clients as we continue to expand!

Viewing 97 - 99 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

United States

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Account Executive Associate

United States

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Workforce Management Capacity Planner - PH