Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 12 reviews)); "The culture is great as a whole." ((in 9 reviews)); "I love working in this company since the management and people are great!" ((in 8 reviews)); "Flexible Hours for CX agents" ((in 5 reviews)); "Good work/life balance" ((in 4 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

2.0

Oct 6, 2023

Not a great place to work

Team lead

Recommend

CEO approval

Business Outlook

Pros

The only pro was working remotely.

Cons

No merit based raises, minimal opportunity for growth, management is very rude and condescending.

3.0

Aug 9, 2023

Not bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Quota not awful

Cons

Micro management. Very bad pay. Annoying client base depending on where you get assigned. I had to deal with CrossFit people

Compass Experience Labs Response

2y

Thanks for sharing. (although we actually love Crossfit people:)).

5.0

Feb 7, 2022

Great balance with leaders that can about employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Your thoughts matter. You can reach out to anyone across the organization to receive assistance. Fun channels such as Pets, Chitchat, and Movies to connect with your peers on non-work related topics.

Cons

Nothing negative to say about this company.

Viewing 19 - 21 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

United States

View job

Account Executive Associate

United States

View job

Workforce Management Capacity Planner - PH