Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 12 reviews)); "The culture is great as a whole." ((in 9 reviews)); "I love working in this company since the management and people are great!" ((in 8 reviews)); "Flexible Hours for CX agents" ((in 5 reviews)); "Good work/life balance" ((in 4 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

May 27, 2026

Work from home with a strong company culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home Good company culture Respectful of time off Decent benefits Good work life balance

Cons

None that i can think of

4.0

May 27, 2025

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours Good People Overall

Cons

Bad pay, not industry standard at all Poor Communication between higher up management and lower level employees

5.0

Mar 4, 2025

Great Place to work from home

Program lead

Recommend

CEO approval

Business Outlook

Pros

Compass is a great work-from-home opportunity. Not only do they have many available opportunities, but it is also a work environment that promotes internal growth. Compass dedicates time and attention to every employee and offers them opportunities for further growth within the company.

Cons

Some consider the remote work environment a disadvantage because it involves working from home, with few opportunities for in-person interactions due to the widespread locations of team members. It requires a mindset that embraces some level of solitude or at least a willingness to engage with coworkers virtually.

Viewing 22 - 24 of 103 Reviews

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Jobs at Compass Experience Labs

Healthcare Operations Manager

Workforce Management Capacity Planner - PH

Technical Support Associate - PH