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Compass Experience Labs

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Compass Experience Labs reviews

4.0

72% would recommend to a friend

(29 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Reviews by job title

29 reviews

Reviews about "Culture"

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5.0
Sep 29, 2022

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for growth, great culture, good benefits, work at home!

Cons

None worth mentioning, no place is perfect.

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Compass Experience Labs Response
3y
Thanks for taking the time to tell about our experience at Compass!
1.0
Jun 13, 2022

Don't work here

Recommend
CEO approval
Business Outlook

Pros

Honestly? It's just working from home.

Cons

The offshore customer service representatives were paid poorly! I, for example was paid $4.25 per hour! That's 30% of what the US employees get and the workload is like hell! The upper management treat the PH employees like slaves and they'll micromanage you. It was very suffocating even if you're working from home.

1.0
Oct 6, 2021
Recommend
CEO approval
Business Outlook

Pros

- Flexible scheduling - Laptop and headset provided - Some brands offer discounts for Compass employees

Cons

Over the past year Compass has consistently increased revenue while making the day to day lives of regular employees more frustrating. In the fall of 2020 as a new CEO stepped in it was announced that the company had doubled revenue from pre-pandemic levels, and starting pay would be increased by a dollar. However, raises would now only be available if you were promoted into a new position and would not be available based on performance or time with the company. With hundreds of employees across a couple dozen brands, new opportunities are scarce and competitive so new employees should likely expect to stay at starting pay for their time with Compass. A healthcare plan, while not exceptional, was announced however there are no other perks like performance bonuses, meal vouchers, or internet stipends that similar companies offer. Many of the pre-pandemic leadership team has left and outside hires replaced them, meaning that management is by and large out of touch with the employees they oversee. Overall Compass is an ok short term or first job, but other local companies will pay and respect you more to do the same work.

Viewing 25 - 27 of 29 Reviews

Glassdoor has 115 Compass Experience Labs reviews submitted anonymously by Compass Experience Labs employees. Read employee reviews and ratings on Glassdoor to decide if Compass Experience Labs is right for you.