Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"Flexible because it is Work From Home" ((in 12 reviews)); "The culture is great as a whole." ((in 7 reviews)); "Great people to work with, Super helpful leadership, People helped each other and was a real team environment." ((in 7 reviews)); "Having a flexible hours and the ability to work from home is a big plus for me." ((in 5 reviews)); "Good work/life balance" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

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Compass Experience Labs reviews

Item: Compass Experience Labs
Rating: 1
Author: Former employee - Team Leader

4.0

72% would recommend to a friend

(26 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Sep 13, 2021

Excellent Office Culture and Leadership!

Office manager

Recommend

CEO approval

Business Outlook

Pros

- Great work/life balance - Great working relationships - Realistic expectations from management - Pay increase & Growth opportunities - Business learning opportunities - Leadership involvement with entire organization - Support from management - Benefits

Cons

Customer service is a tough industry.

Compass Experience Labs Response

Thank you for your feedback and for recommending Compass!

1.0

Aug 15, 2021

Once great company no longer has a soul

Team leader

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Work with cool e-commerce brands - Consistent schedule - Hourly co-workers were great for the most part

Cons

- Poor upper management - No opportunities for advancement or a decent living wage - Company culture is eroding - Bleak outlook for company; clients and good employees fleeing - Good managers are being marginalized by new hires who make twice as much money and have little or no experience in the industry - Long time employees who were important to the success of the company have been treated like garbage - No longer a company focused on taking care of clients, customers, and employees. Clients are leaving because they are no longer valued by upper management - No focus on customer service, which is what the company is supposed to be about

Compass Experience Labs Response

Thanks so much for your comment and feedback, and we're sorry to see that you would not recommend Compass. We've grown a lot over the last year! And with that growth, we have been making some changes: salaries are up 6%, full medical, dental and vision benefits have been added, and paid holidays. Additionally, we are seeing some positive trends. Attrition is down 20% over the last year, while revenue and net income are up. Compass remains focused on growing our teams and taking great care of our clients as we continue to expand!

Viewing 25 - 26 of 26 Reviews

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Jobs at Compass Experience Labs

Account Executive Associate

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Workforce Management Capacity Planner - PH

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Healthcare Operations Manager

United States

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Head of Business Development

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Technical Support Associate - PH

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Excellent Office Culture and Leadership!

Once great company no longer has a soul

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