CompuCom Systems Support Analyst reviews

2.0

11% would recommend to a friend

(11 total reviews)

Mick Slattery

Not enough data to show CEO approval

11% positive business outlook

Reviews by job title

11 reviews
2.0
Oct 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Depends on who is your manager really. Normally you can look at getting some certs/training depending on the team you are on. They do give you good PTO and it is a 40 hour week job which can help in balance of life.

Cons

In the time I have been their (over 2 years) we have been given more responsibilities and also have had our benefits reduce even though the company has shown profit even during this "recession". They have also offered less pay for new hires which have resulted in less qualified people getting hired which simply makes it harder to work. The management is not so good they fail to deliver continuously on what they say - they never follow through. In the time I have been there I have only seen 1 bonus - for what I have no idea and it was so little it didn't really matter. Also, there was maybe 1 or 2 reviews but nothing ever came from it - no raise anyways. Management is a struggle and sometimes getting days off can be tough because they don't staff enough people on some of the team to be able to take off. I find it very frustrating to gain about 50% more work and still make the same. Also training in regards to the new work has been very pathetic - we don't even know how to support these clients because we have no idea how the technology works. No and very little documentation.

3.0
Sep 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Good benefits, training available if you seek it, very good work/life balance, good amount of paid time off.

Cons

Compucom is proud to market tier 1 service at a tier 2 price. This seems to come at the cost of employee pay, raises, and equipment. The office I worked at had employees had office chairs with rips in them and the stuffing falling out that were over twenty years old. Some employees hadn't had a raise in over five years working there. After two years of seeing no positive change, it was time for me to explore better options.

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