Is Computer Generated Solutions a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at Computer Generated Solutions have rated their employer with 2.7 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Customer Service Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at Computer Generated Solutions with 1.6 out of 5 stars based on 36 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at Computer Generated Solutions.

How happy are Customer Service Agent professionals working at Computer Generated Solutions?

5% of Customer Service Agent employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 51% in the past 12 months. Customer Service Agent professionals have also rated Computer Generated Solutions with a 2.0 rating for work-life-balance, 3.5 rating for diversity and inclusion, 1.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Customer Service Agent reviews

2.7

5% would recommend to a friend

(36 total reviews)

Phil Friedman

18% approve of CEO

5% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.4

Senior management

2.4

Career opportunities

2.0

Work/Life balance

1.7

Culture & values

1.6

Compensation and benefits

Customer Service Agent employees have rated Computer Generated Solutions with 2.7 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have an average working experience there. Computer Generated Solutions is rated 30% below average by Customer Service Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

36 reviews

3.0

May 7, 2018

Customer service operator

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good trainers, friendly environment, food coupons

Cons

Late night working hours, pretty stressful

Computer Generated Solutions Response

Thank you so much for taking the time to post your experience with CGS! You’ve highlighted the environment and the training and our training staff works tirelessly to create interactive and comprehensive training programs and we appreciate your recognition of that. We think it’s incredibly important that our teams work in a reduced stress environment and I would welcome any feedback you have on how we can improve that Please feel free to e-mail me at trabin@cgsinc.com. Tali Rabin SVP HR

5.0

Sep 29, 2017

CGS it's an amazing company

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, good salary, amazing project

Cons

i like everything regarding my job so no cons.

4.0

Jul 18, 2017

Customer service agent CGS english

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

A great team with many opportunities for improvement

Cons

Chaotic job, sometimes you had to wait for ever to take a break, understaffed almost all the time

Viewing 34 - 36 of 36 Reviews

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Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Customer Service Agent reviews

Computer Generated Solutions

Computer Generated Solutions Customer Service Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service operator

CGS it's an amazing company

Customer service agent CGS english

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