Is Computer Generated Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Computer Generated Solutions have rated their employer with 2.8 out of 5 stars in 129 Glassdoor reviews. This is an average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Customer Service Representative Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Computer Generated Solutions with 3.0 out of 5 stars based on 129 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Computer Generated Solutions.

How happy are Customer Service Representative professionals working at Computer Generated Solutions?

41% of Customer Service Representative employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative professionals have also rated Computer Generated Solutions with a 2.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Customer Service Representative reviews

2.8

41% would recommend to a friend

(129 total reviews)

Phil Friedman

24% approve of CEO

24% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.0

Culture & values

3.0

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.6

Work/Life balance

Customer Service Representative employees have rated Computer Generated Solutions with 2.8 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computer Generated Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

5.0

Mar 6, 2025

I enjoyed the experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

training before taking calls connecting with the team chance to advance in career

Cons

overload in work night shifts

1.0

Feb 6, 2025

A good steppingstone

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Adequate Training. Dynamic teams. It's a perfect 6 month entry level type job.

Cons

Low Pay. No Benefits. Overwork. Burnout. If you are a woman, Management will, with a probability of 75-80%, hit on you.

1.0

Jan 28, 2025

If you're joining from Romania, just dont

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice atmosphere during the training

Cons

Training is lacking to say the least. It only contains some basic knowledge, most of it won't ever help you, besides it is outdated and yet they expect a lot of results and have high hopes during the nesting and production period. No shadowing, barely any "hands on" experience. They try and attract employee by promising a bonus at the end of the training that is really hard to achieve.

Viewing 13 - 15 of 129 Reviews

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Jobs at Computer Generated Solutions

Founding Sales Leader

Technical Customer Service - On-site

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

On-Site Junior Server Support - Call Center

Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Customer Service Representative reviews

Computer Generated Solutions

Computer Generated Solutions Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I enjoyed the experience

A good steppingstone

If you're joining from Romania, just dont

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