Is Computer Generated Solutions a good company to work for as a Customer Service Agent, Technical Support?

Customer Service Agent, Technical Support professionals working at Computer Generated Solutions have rated their employer with 3.9 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Customer Service Agent, Technical Support Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent, Technical Support interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Customer Service Agent, Technical Support employees well?

Customer Service Agent, Technical Support professionals rate their compensation and benefits at Computer Generated Solutions with 3.6 out of 5 stars based on 26 anonymously submitted employee reviews. This is 40% better than the company average rating for salary and benefits. Find out more about Customer Service Agent, Technical Support salaries at Computer Generated Solutions.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 75 reviews)); "care and great colleagues." ((in 47 reviews)); "Current project team is great." ((in 38 reviews)); "work from home, especially during pandemic it was good" ((in 35 reviews)); "nice work environment" ((in 20 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 121 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 88 reviews)); "No benefits whatsoever." ((in 44 reviews)); "No trainings offered to support your growth in the company." ((in 42 reviews))

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Computer Generated Solutions

Computer Generated Solutions Customer Service Agent, Technical Support reviews

3.9

35% would recommend to a friend

(26 total reviews)

Phil Friedman

69% approve of CEO

15% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.1

Work/Life balance

3.9

Culture & values

3.9

Senior management

3.7

Career opportunities

3.6

Compensation and benefits

Customer Service Agent, Technical Support employees have rated Computer Generated Solutions with 3.9 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Agent, Technical Support professionals have a good working experience there. Computer Generated Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent, Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

3.0

Feb 5, 2025

Challenging Work Environment with Opportunities for Skill Development

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Employees have the opportunity to enhance their communication and technical skills through interactions with international clients. The company offers training sessions to help employees improve their knowledge and perform their duties effectively

Cons

The nature of the work can be stressful, with employees often handling challenging customer interactions and facing pressure to meet performance metrics. Some employees have reported concerns regarding management practices, including a lack of support and transparency. The demanding work schedule can impact personal life, leading to challenges in maintaining a healthy work-life balance

5.0

Feb 3, 2025

Good overall

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Remote jobs which is best pro.

Cons

Night shifts which can be demanding in the health.

1.0

Jul 5, 2024

if you can avoid this place

Call center agent

Recommend

CEO approval

Business Outlook

Pros

home office is an option

Cons

unprofessional team, lies on top of lies, low income

Viewing 1 - 3 of 26 Reviews

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Jobs at Computer Generated Solutions

Technical Customer Service - On-site

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

On-Site Junior Server Support - Call Center

Founding Sales Leader

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Computer Generated Solutions reviews Computer Generated Solutions Customer Service Agent, Technical Support reviews

Computer Generated Solutions

Computer Generated Solutions Customer Service Agent, Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Challenging Work Environment with Opportunities for Skill Development

Good overall

if you can avoid this place

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