Is Computer Generated Solutions a good company to work for as a Support Agent II?

Support Agent II professionals working at Computer Generated Solutions have rated their employer with 2.9 out of 5 stars in 65 Glassdoor reviews. This is a higher than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Support Agent II Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Support Agent II interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Support Agent II employees well?

Support Agent II professionals rate their compensation and benefits at Computer Generated Solutions with 1.9 out of 5 stars based on 65 anonymously submitted employee reviews. This is 23.3% worse than the company average rating for salary and benefits. Find out more about Support Agent II salaries at Computer Generated Solutions.

How happy are Support Agent II professionals working at Computer Generated Solutions?

8% of Support Agent II employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 45% in the past 12 months. Support Agent II professionals have also rated Computer Generated Solutions with a 2.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.0 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 75 reviews)); "care and great colleagues." ((in 47 reviews)); "Current project team is great." ((in 38 reviews)); "work from home, especially during pandemic it was good" ((in 35 reviews)); "nice work environment" ((in 20 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 121 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 88 reviews)); "No benefits whatsoever." ((in 44 reviews)); "No trainings offered to support your growth in the company." ((in 42 reviews))

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Computer Generated Solutions

Computer Generated Solutions Support Agent II reviews

2.9

8% would recommend to a friend

(65 total reviews)

Phil Friedman

26% approve of CEO

6% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.6

Senior management

2.6

Career opportunities

2.2

Work/Life balance

2.0

Culture & values

1.9

Compensation and benefits

Support Agent II employees have rated Computer Generated Solutions with 2.9 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Support Agent II professionals have an average working experience there. Computer Generated Solutions is rated 25% below average by Support Agent II professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

1.0

Jul 15, 2026

lacks proper training and support

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Fast hiring process and that's pretty much all.

Cons

The training period is too fast. Too much stress. Many people leave because they have high expectations in a short amount of time while not providing a proper training.

3.0

Jun 3, 2026

Supportive colleagues but poor management and low pay

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Nice colleagues, free water, work volume really chill on my department and 3 different shifts

Cons

Start from 15 easter european time. Project manager is awful and most promotions on higher or better paid jobs are though relationships between TLs or manager. Low salary with no bonuses or motivation to perform any better. Have to respect KPIs but do not receive any credit for them

3.0

Jan 12, 2026

Not the worst job you could have as entry level

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good salary if willing to put in the work, i made 9k Ron in my best months and around 4k regular

Cons

Lots of requirements on the project i was one, timing you to the second and it gets so exhausting it takes away all of your social life

Viewing 1 - 3 of 65 Reviews

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Jobs at Computer Generated Solutions

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Technical Customer Service - On-site

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

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Computer Generated Solutions reviews Computer Generated Solutions Support Agent II reviews

Computer Generated Solutions

Computer Generated Solutions Support Agent II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

lacks proper training and support

Supportive colleagues but poor management and low pay

Not the worst job you could have as entry level

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Computer Generated Solutions reviews FAQs

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