Is Computer Generated Solutions a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Computer Generated Solutions have rated their employer with 2.1 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Tech Support Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.0 out of 5 stars based on 43 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Computer Generated Solutions.

How happy are Tech Support Agent professionals working at Computer Generated Solutions?

35% of Tech Support Agent employees at Computer Generated Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Tech Support Agent professionals have also rated Computer Generated Solutions with a 2.0 rating for work-life-balance, 2.7 rating for diversity and inclusion, 1.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (37) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 73 reviews)); "care and great colleagues." ((in 43 reviews)); "Work from home, easy job" ((in 38 reviews)); "Current project team is great." ((in 31 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 123 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 104 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 93 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 44 reviews))

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Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

2.1

35% would recommend to a friend

(43 total reviews)

Phil Friedman

45% approve of CEO

51% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.6

Career opportunities

2.1

Senior management

2.0

Work/Life balance

2.0

Compensation and benefits

1.7

Culture & values

Tech Support Agent employees have rated Computer Generated Solutions with 2.1 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. Computer Generated Solutions is rated 45% below average by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

4.0

Feb 27, 2022

Great starter job

Tech support

Recommend

CEO approval

Business Outlook

Pros

Very understanding group, accomodative, great place to learn on the job, great experience , great for Resume, name recognition, great place to transition to next job

Cons

Pressure at times, when times are good, no pressure, when times are bad, lots of pressure, Poor pay

1.0

Jan 5, 2022

Best job ever

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great 401k, flexibility with scheduling

Cons

Not many cons other than low pay

4.0

Jan 3, 2022

Depends on the project

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

No work on the weekend for some of the employees

Cons

Low wages, promoting based on friendship instead of knowledge

Viewing 16 - 18 of 43 Reviews

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Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

Ratings by category

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Reviews by job title

Great starter job

Best job ever

Depends on the project

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