Management is the issue. CEO is clueless. You have 6 different ticketing systems depending on which market you are working in. 4 different messaging systems and you need to use all of them to talk to other parts of the company. Managers get very upset if employeese from different teams talk directly to one another. They add steps to everything to make it more streamlined. If they tell you to look at a policy because you are doing it wrong, you will find you did it by policy and then they say they need to change it. Every team has different SLAs even if your team depends on them to fix something for you to meet your 2 day SLA, if their SLA is 5 days, you wont get help for it. No one likes to update tickets. They use Confluence, XMatters, Clickup, Sharepoint, googledocs and random inhouse storage methods with no real reasoning as to what to store where or when. Lax password protections and encryption on client documents. Open data plan that, if you have access to their Sharepoint, you have access to everything including account numbers for banks for not only the company but their clients as well. Your team will be short on workers and they will say they are working on it and blame everyone under the sun. They are making people go back to the office despite hiring them on the belief they would get to work remotely. Short staffed teams are expected to cover for other short staffed teams.
