Is Con Edison a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Con Edison have rated their employer with 3.2 out of 5 stars in 100 Glassdoor reviews. This is a lower than average score with the overall rating of Con Edison employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Con Edison now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Con Edison .

Does Con Edison pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Con Edison with 3.8 out of 5 stars based on 100 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Con Edison.

How happy are Customer Service (CSR) professionals working at Con Edison?

33% of Customer Service (CSR) employees at Con Edison would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Customer Service (CSR) professionals have also rated Con Edison with a 3.2 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Con Edison?

Customer Service Representative (76) , Engineering Aide (63) , Engineer (38) , Intern (38) , Manager (34) , Senior Specialist (30) , Engineering Aide Temporary (27) , Project Manager (27) , Analyst (25) , Specialist (24) , Customer Service Representative (CSR) (22) , Senior Analyst (20) , Computer Aide Temporary (18) , Engineering Supervisor (18) , General Utility Worker (18)

What are the pros of working at Con Edison according to real employee reviews?

"Good benefits and on par salary" ((in 162 reviews)); "The job is remote and the pay is good" ((in 152 reviews)); "Great people to work with and diverse projects to work on" ((in 107 reviews)); "Good Work Life Balance" ((in 69 reviews)); "Good salary if you negotiate well coming into the company along with overtime pay." ((in 44 reviews))

What are the cons of working at Con Edison according to real employee reviews?

"some managers have no clue how to lead a team and it leaves the employees feeling frustrated." ((in 38 reviews)); "What appears to have been shady tactics, mistruths and flat out dishonesty during the rollout of “Total Rewards” has left a lingering of mistrust which has never really been dealt with or acknowledged by upper management." ((in 21 reviews)); "Long hours and over time" ((in 21 reviews)); "Too much politics and nepotism is rampant." ((in 18 reviews)); "No pension and 401k match low." ((in 16 reviews))

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Con Edison

Con Edison Customer Service (CSR) reviews

3.2

33% would recommend to a friend

(100 total reviews)

Tim Cawley

24% approve of CEO

31% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.4

Diversity & inclusion

3.2

Work/Life balance

3.2

Career opportunities

2.9

Culture & values

2.7

Senior management

Customer Service (CSR) employees have rated Con Edison with 3.2 out of 5 stars, based on 100 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Con Edison is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

100 reviews

2.0

Jul 7, 2026

Would not recommend.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

4.0

Jun 9, 2026

Supportive supervisors but challenging training and call volume

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Time Management and Supportive supervisors/reps

Cons

Abundance of incoming calls, and training is quite fast to take all in.

4.0

May 11, 2026

Job stability with limited advancement options

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Job stability and 401k match

Cons

Once in its very difficult to secure non union /managent positions outside of customer assistance.

Viewing 1 - 3 of 100 Reviews

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Con Edison

Con Edison Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Would not recommend.

Supportive supervisors but challenging training and call volume

Job stability with limited advancement options

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