Pros
Learn a lot of new skills Great exercise because you're CONSTANTLY on your feet Pay was decent but no long-term incentives
Cons
Very corporately run. Upper management only looks at their numbers and cares little for their employees. They work everyone to the bone, expect their back office staff to do everything within the clinic with little to no training, and then complain when the numbers start to dip due to inevitable burnout. Corporate constantly makes half-a**ed solutions that will be implemented and communicated via email randomly. When I first started there were 2 front office staff, 6 back office staff, PT, dedicated PT helper, two providers, a PRN pool of 6 people, and an operations director. The turnover with those people was constant because eventually everything becomes too much. Dozens of different people in and out, which means you're constantly having to train new people/shoulder the burden until they're up to speed.(no one is every really formally trained though, but rather put in front of a computer in the back office for hours on end watching shoddy powerpoints). When 2020 hit, people were let go when numbers dipped due to the pandemic. (Corporate ONLY cares about their numbers). There was eventually only 1 dedicated front office person, 3 back office staff, 1 provider, no PRN positions, and an operations director that had to be pulled to other locations. Eventually patients picked up to pre-pandemic numbers, but Concentra refused to hire back additional staff. We were all doing twice as much work after already going through a pandemic with a skeleton crew. No PRN pool meant no one to cover sick/PTO leave. Everyone just had to work even more short staffed those days.(which were frequent because people were mentally breaking down/getting sick) People were asked to do things that weren't in their job description to help make things scrape by. Everyone running on fumes for months on end. Concentra's solution when asked by our operation director? I kid you not, corporate's response was "just work harder". This isn't even accounting for the overtime that you'll work every single day and then get reprimanded for doing so. The facilities were very outdated as well and equipment was constantly broken. The EMR system would just be down at minimum once or more per week. Xray equipment wouldn't work, computers were very slow and struggled to work, etc etc ad nauseam. Daily calls to IT were mandatory. You couldn't check patients in/out, couldn't access anyone's chart, couldn't view x-rays, couldn't use the printers, couldn't use the scanners, couldn't use the drug screen readers... Everything was held together with duct tape and bubble gum it would seem.