Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,462 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,462 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5523) , Team Leader (1850) , Agente De Atendimento (1641) , Customer Service Advisor (1437) , Customer Service Representative (CSR) (1294) , Advisor (962) , Customer Service Agent (742) , Customer Service (648) , Technical Support Engineer (646) , Technical Support (622) , Operations Manager (591) , Content Moderator (554) , Assistant Manager (543) , Customer Advisor (434) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"Work from home module is good for today’s life style" ((in 1270 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1161 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 908 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 839 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2984 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2059 reviews)); "Low pay and quite stressful" ((in 1242 reviews)); "Bad Managers that I report to" ((in 507 reviews)); "Extended working hours" ((in 334 reviews))

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Concentrix

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,462 total reviews)

Chris Caldwell

81% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.5

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,462 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Sep 11, 2013

An american company and you can feel that.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is a good place to meet people from all over the world

Cons

Salary is not as good as supposed to be.

1.0

Sep 12, 2012

Life is short don't waste your time at concentrix.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Parent company had very profitable quarters by not giving raises to its employees.

Cons

-No room for advancement. (It's a call center) -The company has been losing contracts left and right. (NO job security) -No raises. (2 years with no raise, No matter how hard you work, you are as good as the worst employee according to Concentrix) -Every now and then the company likes to perform an "Employee Evaluation" which is pure BS,( No raises there, even if you got all your "5 stars" review.) -No adequate training for your job. -There is no clear communication between upper manager and employees. -"Bonus" What bonus? you have a better chance of getting hit by a car twice then getting you bonus at Conentrix.The bonus structure changes constantly just like management.

4.0

Sep 1, 2012

Concentrix provided the satisfactory services needed by the customers, employees and the employer itself.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Globally Competitive in terms of Technical Services, Customer Services, Office/Company Facilities, Trainings and Management. Flexibility in some areas.

Cons

Some services or company policies are hard to implement nor follow, even bend that creates more irate customers, so with the agents itself. A bit strict to a certain policy or offer.

Viewing 6460 - 6462 of 6,462 Reviews

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Jobs at Concentrix

Customer Service Rep – Healthcare (UMA Grads, Remote)

Customer Service Rep – Financial (Seasonal, Remote)

Customer Service Rep – Healthcare (UMA Grads, Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service Rep – Healthcare (UMA Grads, Remote)

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Concentrix reviews Concentrix Customer Service (CSR) reviews

Concentrix

Concentrix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

An american company and you can feel that.

Life is short don't waste your time at concentrix.

Concentrix provided the satisfactory services needed by the customers, employees and the employer itself.

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