Item: Concentrix
Rating: 4
Author: Former employee - Customer Service Representative

Question 1

Is Concentrix a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,454 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix.

Question 2

Does Concentrix pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,454 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

Question 3

How happy are Customer Service (CSR) professionals working at Concentrix?

Accepted Answer

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at Concentrix?

Accepted Answer

Customer Service Representative (5517), Team Leader (1842), Agente De Atendimento (1640), Customer Service Advisor (1436), Customer Service Representative (CSR) (1293), Advisor (962), Customer Service Agent (742), Customer Service (647), Technical Support Engineer (645), Technical Support (622), Operations Manager (588), Content Moderator (554), Assistant Manager (538), Customer Advisor (432), Sales Advisor (405)

Question 5

What are the pros of working at Concentrix according to real employee reviews?

Accepted Answer

""Work from home module is good for today’s life style"" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1149 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1112 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 913 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 852 reviews))

Question 6

What are the cons of working at Concentrix according to real employee reviews?

Accepted Answer

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2949 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2049 reviews)); "The pay is low and not enough for inflation" ((in 1234 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 329 reviews)); "Extended working hours" ((in 327 reviews))

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Concentrix provided the satisfactory services needed by the customers, employees and the employer itself.

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