Is Concentrix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 1,214 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Concentrix with 3.6 out of 5 stars based on 1,214 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5519) , Team Leader (1850) , Agente De Atendimento (1640) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1294) , Advisor (962) , Customer Service Agent (742) , Customer Service (647) , Technical Support Engineer (645) , Technical Support (622) , Operations Manager (591) , Content Moderator (554) , Assistant Manager (543) , Customer Advisor (433) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1254 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1146 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1133 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 892 reviews)); "Good environment and security services is good" ((in 849 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2970 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2070 reviews)); "Very demanding and low very low pay" ((in 1229 reviews)); "Bad Managers to work with" ((in 512 reviews)); "Extended working hours" ((in 335 reviews))

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Concentrix

Concentrix Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(1,214 total reviews)

Chris Caldwell

85% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,214 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

May 21, 2026

Overall good and nice experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Overall good and nice great

Cons

Nothing is in cons from my side

4.0

May 21, 2026

Tracking kpi, fcr and rca

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good to go, evening looks fine.

Cons

Nothing to say, all good

4.0

May 16, 2026

Great for beginners

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good for beginners Career growth opportunities Friendly work environment Competitive salary for entry-level agents Awesome place

Cons

Toxic management in some accounts High stress and workload (normal) Training quality varies Salary growth may be slow

Viewing 22 - 24 of 1,214 Reviews

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Concentrix reviews FAQs

Concentrix reviews Concentrix Customer Service Representative (CSR) reviews

Concentrix

Concentrix Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall good and nice experience

Tracking kpi, fcr and rca

Great for beginners

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