Is Concentrix a good company to work for as a Tech Support Analyst?

Tech Support Analyst professionals working at Concentrix have rated their employer with 3.1 out of 5 stars in 178 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Tech Support Analyst Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Tech Support Analyst interview questions at Concentrix .

Does Concentrix pay Tech Support Analyst employees well?

Tech Support Analyst professionals rate their compensation and benefits at Concentrix with 3.3 out of 5 stars based on 178 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Tech Support Analyst salaries at Concentrix.

How happy are Tech Support Analyst professionals working at Concentrix?

63% of Tech Support Analyst employees at Concentrix would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Tech Support Analyst professionals have also rated Concentrix with a 3.2 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5525) , Team Leader (1849) , Agente De Atendimento (1642) , Customer Service Advisor (1437) , Customer Service Representative (CSR) (1294) , Advisor (962) , Customer Service Agent (742) , Customer Service (648) , Technical Support Engineer (646) , Technical Support (622) , Operations Manager (591) , Content Moderator (554) , Assistant Manager (544) , Customer Advisor (434) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"Work from home module is good for today’s life style" ((in 1270 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1161 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 908 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 839 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2984 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2059 reviews)); "Low pay and quite stressful" ((in 1242 reviews)); "Bad Managers that I report to" ((in 507 reviews)); "Extended working hours" ((in 334 reviews))

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Concentrix Tech Support Analyst reviews

3.1

63% would recommend to a friend

(178 total reviews)

Chris Caldwell

73% approve of CEO

53% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.2

Work/Life balance

3.1

Senior management

3.1

Career opportunities

Tech Support Analyst employees have rated Concentrix with 3.1 out of 5 stars, based on 178 company reviews on Glassdoor. This indicates that most Tech Support Analyst professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Tech Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

178 reviews

4.0

Jul 20, 2026

Great training and supportive leadership, but shift timing was tough

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good training program, the assigned TL was a good leader, our SME was helpful and accommodating. After our seasonal contract ended, we were also offered to apply to other accounts with open roles, and according to my colleagues who did the process was smooth.

Cons

To be honest, I really enjoyed my time here. I think the only con for me personally was I got assigned on a closer shift which was hard for me, other than that it was all good.

3.0

Jul 17, 2026

Work from home benefits, but pay is low

Tech support

Recommend

CEO approval

Business Outlook

Pros

work from home full time hours

Cons

pay is too low for workload

5.0

May 21, 2026

Friendly atmosphere but high pressure and hectic schedule

Tech support analyst

Recommend

CEO approval

Business Outlook

Pros

Good and friendly environments aroud office

Cons

Hectic schedule and high pressure environment

Viewing 1 - 3 of 178 Reviews

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Jobs at Concentrix

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Customer Service / Tech Support Rep – Financial (Remote)

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Customer Service / Tech Support Rep – Financial (Remote)

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Concentrix

Concentrix Tech Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great training and supportive leadership, but shift timing was tough

Work from home benefits, but pay is low

Friendly atmosphere but high pressure and hectic schedule

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