Great training and supportive leadership, but shift timing was tough - Tech Support Concentrix Employee Review

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training program, the assigned TL was a good leader, our SME was helpful and accommodating. After our seasonal contract ended, we were also offered to apply to other accounts with open roles, and according to my colleagues who did the process was smooth.

Cons

To be honest, I really enjoyed my time here. I think the only con for me personally was I got assigned on a closer shift which was hard for me, other than that it was all good.

Explore other reviews about Concentrix

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote friendly environment. Good work life balance. Encourages professional growth, although they don't offer any good quality practical resources for upgrading skills. They used to have corporate Udemy, but they have discontinued it. You can complete professional courses but with your own money.

Cons

CNX is a professional service company which provides IT, data modernization, AI ML solution along with broader UX solutions. There has been significant drop is corporate accounts lately causing many employees go on the bench and eventually being terminated. In many cases, employees are not treated respectfully. You don't have any specific assignment during the time on bench but at the same time you are blamed for not having any deliverable. Employees often accept humiliation as they are afraid of raising voice against managers.

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