Conduent reviews

3.0

43% would recommend to a friend

(10,233 total reviews)
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Harsha V. Agadi

38% approve of CEO

36% positive business outlook

Conduent has an employee rating of 3.0 out of 5 stars, based on 10,233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Conduent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

None, none, none, none, really.

Cons

This company is a disaster that started with the acquisition of ACS by Xerox in 2010. Xerox never actually assimilated the multitude of individual companies that had been acquired by ACS over the years. As a result, each "business unit" worked like an independent amalgamation of the individual companies that focused on a segment of the capabilities offered by ACS. Xerox did attempt to forcefully institute Xerox over-engineered processes and requirements and they subjected the ACS workforce to Xerox management. This caused the ACS management to drop out of the company and start their own competing efforts in every segment of the capabilities that Xerox was attempting to expand into. The lack of assimilation and management focus on the ACS business units and their overbearing efforts to make those business units to comply with Xerox practices, made Xerox "Business Services" a disaster. There was no focus on execution and accomplishment but rather overbearing but unfocused management. Organizational charts changed weekly, reorganizations occurred constantly and the atmosphere ended up being top heavy with no allocation for positions that would actually execute work. This caused many contracts to fail, at all levels, from billion dollar projects to smaller projects that caused many previous customers to terminate contracts and initiate litigation against Conduent. Upper management continued to work in a fantasy world of crazy revenue estimations and they struggled to define and communicate an identity for the company. As such, it has only become a pawn in games of major stockholders while they continue their smoke and mirrors strategy. A poor environment for anyone to attempt to make a living let alone build a meaningful career. Many people and their careers have been negatively impacted by this company.

2.0
Jan 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Main pro is working remote 100%. Your colleagues for the most part are collaborative and willing to do what it takes to get the job done. My management is hands-off and doesn’t micromanage. I have been pushed to learn how to operate in a different environment.

Cons

Environment is one of constant escalation and fire drills as we lack people and proper process to do our jobs. We have been on a hiring and pay increase/bonus “freeze” for 6+months now. Business is very aggressive to sell but technical teams are not properly staffed and assembled to handle the work in an efficient, client-centric manner. For me, pay is market value, but standard raises and bonuses as promised when I was hired, have not been delivered. 401k match and tuition reimbursement were removed mid-2019 and health insurance premiums are very high - higher than industry standards. Process improvements and change are usually not welcome as there are a lot of old thought processes embedded and leadership that seems not to care. Attrition rate is extremely high - I won’t reveal the rate- but it all points back to my above comments.

1.0
Jan 8, 2020

Last Choice as an Employer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None come to mind unfortunately

Cons

Poor benefits including health, no 401k contribution, lack of management commitment to resolve issues, outdated technology, no focus on client satisfaction, tendency to pay hefty bonuses to upper management

Viewing 466 - 468 of 10,233 Reviews

Glassdoor has 11,542 Conduent reviews submitted anonymously by Conduent employees. Read employee reviews and ratings on Glassdoor to decide if Conduent is right for you.