I worked for TMS Health which became Conduent when Xerox split into two seperate companies. Needless to say nothing changed except the name and the logo on our badges. I was working as a contract employee at the Roche Diagnostics North American HQ. in Indianapolis, IN.
That being said working directly with Roche employees was good and bad. Good because you could network and interact with them at work and social events. Bad because Conduent/TMS Health contractors are NOT Roche employees with the same insurance benefits, paid holidays, PTO, maternity leave, etc.; however we were meant to think that it's one big family.
Conduent/TMS Health hired CSR's for example that would NEVER be hired by Roche in a million years yet it was preached that this was a "stepping stone" into FT Roche employment. People with minimal life skills, experience, business acumen, vocabulary,etc. were doing the exact same job as Roche employees but making $7-8/hour less than Roche employees. To add insult to injury they received 1/2 the PTO and had to be accrued every two weeks not front loaded as with Roche, horrendous benefits that were borderline worthless.
Conduent/TMS Health "Managers" were constantly kissing the butts of Roche Management because they were the "Client" even though they claimed to have an "open door policy" RE: Anything. There were many...I mean many suggestions made to Management about how to improve morale, workflow, KPI's, etc. and ALL fell on deaf ears.
