Does Connect America pay their employees well?

According to anonymously submitted Glassdoor reviews, Connect America employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Connect America. This rating has been stable over the past 12 months.

How satisfied are employees working at Connect America?

23% of Connect America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Connect America 2.9 out of 5 for work life balance, 2.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Connect America?

Sales (13) , Customer Service Representative (11) , Manager (7) , Personal Response Associate (7) , Call Center Representative (6) , Sales Representative (6) , Inside Sales Representative (5) , Senior Safety Consultant (4) , Collections Specialist (3) , Customer Service Representative (CSR) (3) , Safety Consultant (3) , Sales Associate (3) , Technical Support Representative (3) , Analyst (2) , Billing Representative (2)

What are the pros of working at Connect America according to real employee reviews?

"Work hours are flexible and can work from home." ((in 9 reviews)); "Good money for a selected few" ((in 7 reviews)); "Benefits and 401K" ((in 6 reviews)); "both coworkers and managers are friendly" ((in 5 reviews)); "Connect America also cares about the employees, always running random contest and keeping the Employees Happy and eager to come to work !" ((in 5 reviews))

What are the cons of working at Connect America according to real employee reviews?

"Bad job, low pay." ((in 9 reviews)); "Managers know absolutely nothing and make you do their job" ((in 6 reviews)); "Angry Clients, Upper Management Seems Detached, Lack of Communication" ((in 6 reviews)); "Not to mention that their commission for the whole year is good." ((in 5 reviews)); "Health insurance is expensive and provides very limited coverage and there is an expensive spousal surcharge of over $1200 in addition to the monthly fees for insurance." ((in 4 reviews))

What are employees saying about Connect America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Connect America layoffs and their outlook for job security at Connect America in 2026.

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Connect America

Connect America reviews

2.6

23% would recommend to a friend

(232 total reviews)

Janet Dillion

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

2.9

Work/Life balance

2.7

Diversity & inclusion

2.5

Compensation and benefits

2.4

Career opportunities

2.3

Senior management

2.2

Culture & values

Connect America has an employee rating of 2.6 out of 5 stars, based on 232 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Connect America employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

232 reviews

1.0

Oct 11, 2017

Collect America

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Weekly pay and Great coworkers!!

Cons

Hight turnover rate, the department heads are inexperienced, lacks in empathy, sympathy and the moral is horrible. They spend money feeding food that kills you then expects for you to be the happiest employee ever because you brought the office pizza. They want you to spend a small amount of time on the phones with seniors, which is impossible at times. They want a quantity over quality and because of this. The employees they usually fire are the ones who actually care about the customers.

1.0

Oct 11, 2016

Customer Care Rep.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast Pace Work-place with classroom setting training.

Cons

Not taking the time to really provide good quality service to senior/disabled customers..

1.0

Apr 18, 2016

Don't Work Here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Weekly Pay Friendly Co Workers (Non Management)

Cons

So much to cover here: 1. Training is lacking. You will learn a lot, but most of the aspects of the job you will end up having to teach yourself. 2. Management is filled with amateurs trying to be professional. A lot of what they say, won't happen. And a lot of what happens, isn't said. 3. You are VERY micromanaged. You are not allowed to leave your work station unless you are SCHEDULED for a break/lunch or you are using the bathroom. Be prepared to have to LET SOMEONE KNOW when you have to go to the bathroom. And you may even be watched while you're on the way there. 4. Company cares more about money than the satisfaction of its employees AND customers. 5. Your schedule is not flexible. Open 365 days a year. Their reasoning is because they're an "Emergency Response Company" and yet the close every night at 8pm. Your schedule will change AT LEAST 4 times a year. I could go on. Simply put, this is a terrible company.

Viewing 16 - 18 of 232 Reviews

Jobs at Connect America

Personal Emergency Response Assoc.

Personal Emergency Response Assoc.

Personal Emergency Response Assoc.

Personal Emergency Response Assoc.

Data Entry Representative