Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 84 reviews)); "The benefits are great!" ((in 68 reviews)); "Training was great and beyond expectation in a good way!" ((in 31 reviews)); "good work/life balance" ((in 29 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 27 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 51 reviews)); "low pay compared to other companies" ((in 44 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 16 reviews)); "Salaries are low, even when you consider it is a NH" ((in 14 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

5.0

Nov 14, 2023

good company

Account manager

Recommend

CEO approval

Business Outlook

Pros

benefits and incentives are good

Cons

good have more competitive compensation and better tools

5.0

Oct 31, 2023

Love the Job

Account manager

Recommend

CEO approval

Business Outlook

Pros

TONs and TONS of extra's outside of the office. Always have vendor lunches or happy hours, or movie nights, golf nights, etc.

Cons

having to cold call to build book of business.

1.0

Oct 25, 2023

Don't waste your time.

Account manager

Recommend

CEO approval

Business Outlook

Pros

There are zero pro's to working here.

Cons

The company is run so poorly, management has no clue what's going on most of the time and the way they speak to employees is extremely unprofessional. They onboard you at 40k salary plus commission but they never provide you with your comp structure even when asked. If you care about a serious sales, stay far away from this company.

Connection Response

2y

We are sorry to hear this about your experience at Connection. We value all our current and former employees' feedback so we would be happy to learn more about what specifically it was that was not positive during your time here and how we can improve. Please feel free to contact HR to discuss at anytime. We wish you the best.

Viewing 40 - 42 of 173 Reviews

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