Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 84 reviews)); "The benefits are great!" ((in 68 reviews)); "Training was great and beyond expectation in a good way!" ((in 31 reviews)); "good work/life balance" ((in 29 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 27 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 51 reviews)); "low pay compared to other companies" ((in 44 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 16 reviews)); "Salaries are low, even when you consider it is a NH" ((in 14 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

5.0

Jul 31, 2023

Great Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very supportive work environment! Challenging position, but someone is always available when help is needed.

Cons

Learning curve for this role is fairly lengthy.

3.0

Jul 30, 2023

All Over The Place

Account manager

Recommend

CEO approval

Business Outlook

Pros

My manager is always easy to speak with, and my teammates are always eager to help. I appreciate all of the training as well.

Cons

Too many ins and outs to get a quote generated. Have to contact all these different resources to get something started then they forget about you or take weeks to respond. The process takes so incredibly long. Instead of point A to point B, it’s point A to G to V. Makes it so hard to do anything or your job. Unorganized. Complicated. All this work for so little commission.

4.0

Jul 20, 2023

Excellent Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere Management teams fair and very knowledgeable Company provides a great, extensive training period for new employees. Starting salary fair, with good growth potential

Cons

Starting pay could be better

Viewing 43 - 45 of 173 Reviews

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Jobs at Connection

Client Experience Specialist - Ent

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Sales Support Associate - Federal Sales

Rockville, MD

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IT Support Technician (Part-Time, REMOTE)

Project Coordinator Supervisor, 3rd Shift (Remote)

Connection

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