Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 85 reviews)); "great benefits is the best thing about Pcconnection" ((in 68 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 28 reviews)); "good work/life balance" ((in 27 reviews)); "I have a great manager" ((in 24 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 52 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Salaries are low, even when you consider it is a NH" ((in 16 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

173 reviews

4.0

Jul 31, 2019

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very friendly atmosphere, potential is uncapped.

Cons

A lot to comprehend in the beginning, hopefully gets easier with time. An incredible amount of knowledge thrown at you.

2.0

Jul 2, 2019

Good learning opportunities. Wouldn’t stay long term.

Account manager

Recommend

CEO approval

Business Outlook

Pros

You go through extensive training and are exposed to a wide variety of IT working for this solutions provider. For better or worse, you are exposed to the entirety of the sales cycle- from cold calling and earning business to ensuring that all products and services are delivered to your customer in a timely manner.

Cons

Management’s got stale ideas on how to connect with both employees and customers. Systems and physical environments are old and tired. When it snows - even if it’s bad out- you’re expected to come in and work a full day. I was once sent home last Just because I drove a wrangler. There is a high turnover rate here because of the low pay, sonthis negatively affects morale on a constant basis.

3.0

Jun 25, 2019

Great Training

Account manager

Recommend

CEO approval

Business Outlook

Pros

Top notch training in the industry. Great mangers and leadership Great place to learn how the channel operates and start a sales career

Cons

Too much oversight from upper management. Bridge pay for the first 3 years so your base goes down every year decisions are slow

Viewing 124 - 126 of 173 Reviews

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Jobs at Connection

Client Experience Specialist - Ent

Client Experience Specialist - Ent

Sales Support Associate - Federal Sales

Rockville, MD

View job

IT Support Technician (Part-Time, REMOTE)

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Connection reviews Connection Customer Service (CSR) reviews

Connection

Connection Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Account Manager

Good learning opportunities. Wouldn’t stay long term.

Great Training

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