Pros
The program management team is a standout — organized, collaborative, and often the reason client work stays on track. Many program leads are thoughtful, proactive, and genuinely committed to delivering results. Client interactions were often positive, and day-to-day work could be rewarding when shielded from internal noise.
Cons
The biggest issue — and one that impacts nearly every corner of the organization — is the HR leadership. There is a noticeable lack of formal HR training, relevant experience, and understanding of even foundational people management principles. This leads to inconsistent policies, poor communication, and a culture where employee concerns are routinely dismissed or misunderstood. poorly communicated, misaligned with employee feedback, and disruptive to both morale and productivity. It creates a ripple effect that undermines trust and drives poor communication.
