Connexion Point reviews

Horrible leadership- this is a place where if you can stay long enough, you will be moved up because of their high turnover. However, this means not everyone in a leadership position should be there. They don't have leadership training or any set expectations but for them to babysit really. This is a place where you here it one way here and another way there. The hours are not guaranteed, I saw a few of my supposed full time coworkers get randomly assigned mandatory time off for two weeks at a time. I received nothing but bad feedback, if I ever received any at all. They basically just wait til you screw up, write you up and fire you without trying to help you excel. Also, they aren't understanding of work/life balance. The call center floor is full of people who look like they're ready for a club or haven't taken a shower. They let favorite reps be off the phone to be "floor walkers" who basically get paid to sit around ignoring when you have a question, because if you do, they'll spend fifteen minutes trying to find someone who knows and meanwhile your customer is yelling at you and quality will end up flunking your call.

Every directive from senior management felt like a push to make more money for the client at the cost of the customer