Does Connexus Resource Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Connexus Resource Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Connexus Resource Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Connexus Resource Group?

60% of Connexus Resource Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Connexus Resource Group 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Connexus Resource Group?

Customer Service Representative (64) , Customer Service Representative (CSR) (46) , Team Lead (12) , Account Manager (9) , Customer Service Agent (6) , INSURANCE VERIFIER (6) , Customer Service (4) , Team Leader (4) , Brand Specialist (3) , Customer Service (CSR) (3) , Member Support Representative (3) , Recruiter (3) , Administrative (2) , Bilingual Customer Service Representative (2) , Brand Ambassador (2)

What are the pros of working at Connexus Resource Group according to real employee reviews?

"Work from home is good" ((in 29 reviews)); "Connexus is a company that allows you to grow and succeed by providing great leadership and learning opportunities." ((in 15 reviews)); "Management is friendly and helpful and very supportive." ((in 13 reviews)); "Great benefits and offers PTO!" ((in 12 reviews)); "Hours, company provided equipment, great training!" ((in 8 reviews))

What are the cons of working at Connexus Resource Group according to real employee reviews?

"You have to provide your own computer will low pay plus the computer needed a lot of memory ram" ((in 39 reviews)); "They tell me I do a great job, but I never got a raise after 2 years of employment" ((in 6 reviews)); "life balance and the opportunity to plan time off according to personal needs." ((in 4 reviews)); "Told supervisor nothing they can do as you are not in touch with upper management." ((in 3 reviews)); "No pay raises" ((in 3 reviews))

What are employees saying about Connexus Resource Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Connexus Resource Group layoffs and their outlook for job security at Connexus Resource Group in 2026.

What are the top reviewed Connexus Resource Group locations?

American Fork , Houston , Austin , Billings , Texas City , Oklahoma City , San Antonio , Atlanta , Margate , Dallas , Columbus , Dallas-Fort Worth , Oak Creek , Eden , Raleigh , Winston-Salem , Denton , Temple , Lubbock , Cincinnati , Cleveland , Jacksonville , Fort Lauderdale , Orlando , Orem , Provo , Kansas City , New York , Markesan , Arizona City

Connexus Resource Group reviews

3.5

60% would recommend to a friend

(249 total reviews)

Rob Schow

67% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.5

Senior management

3.4

Career opportunities

2.9

Compensation and benefits

Connexus Resource Group has an employee rating of 3.5 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Connexus Resource Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

5.0

May 8, 2026

Great Team! Great Company! Great Job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing Teamwork Working Remote Flexibility Easy to have a Home to Life balance

Cons

Pay (could be better but not complaining)

Connexus Resource Group Response

1mo

Thank you for such an uplifting review. We’re incredibly grateful to hear that your experience over the past several months has been so positive. Building a supportive, encouraging environment where employees feel valued and able to maintain a healthy work life balance is something we care deeply about. We also appreciate your honest note about pay. Feedback like that is always important and helps guide ongoing conversations as the company continues to grow. Most of all, thank you for recognizing the teamwork, flexibility, and support you’ve received from leadership and your peers. Hearing that this has been your best call center experience means a lot to us. We’re excited to have you as part of the Connexus team and look forward to supporting your continued growth and success.

5.0

May 8, 2026

Good People, Good Energy

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Good people, supportive leadership, friendly coworkers, lots of different opportunities to move up.

Cons

Can get busy and stressful during high volume periods.

Connexus Resource Group Response

1mo

Thank you for the thoughtful feedback and for being part of Connexus for more than five years. That level of commitment means a great deal to us. We’re glad to hear the supportive culture, leadership, and growth opportunities have made a positive impact on your experience. Operations can definitely become fast paced during high volume periods, so we especially appreciate the recognition of the team environment during those times. We also appreciate your advice regarding communication and transparency. As the company continues to grow, maintaining a strong culture and keeping teams informed will remain a major focus. Thank you again for your continued hard work and for taking the time to share your experience.

2.0

Apr 2, 2026

Supportive team but very low pay, heavy micromanagement, and very poor communication

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The team leads are all genuinely good people who are great to work with. very understanding and very willing to help! you get to work from home you get the legal minimum benefits

Cons

the pay is an absolute embarrassment. get it together, $13/hour in 2026 is not a livable wage and it is not competitive or fair compensation. there is a LOT of micromanaging going on for nearly every aspect of the job, which causes this feeling that you aren’t trusted to do even basic tasks without real time supervision. everything you do is excessively monitored, logged, and kept track of to an honestly absurd degree; if you are one minute late from break because something comes up, somebody will be DMing you to ask why. if you spend a few minutes after a call to finish your notes correctly (which are required to be very long and detailed, which is why it takes so long!) then somebody will be asking you to explain yourself. everybody including your own boss is massively overworked, team lead or mentorship positions if offered to you are honestly not worth the extra dollar, you will have a workload that really should be 2+ people there are multiple accounts for everything. you have two teams accounts, two email accounts, two company accounts.. and you are expected to keep track of all of them during your shift. about half of your workload is redundant accounts and recordkeeping, ex. typing in the same exact notes across two different platforms. the requirements for these notes is also unnecessarily thorough and far more detailed than it really needs to be; this causes a lot of wasted time, and then you get coached for spending too much time finishing your notes after a call…

Connexus Resource Group Response

1mo

Thank you for taking the time to leave such honest feedback. We really appreciate you recognizing the effort and support your team leads provide. Frontline leadership has a huge impact on the day to day experience, and it means a lot to hear they’ve been understanding and helpful. We also hear the frustrations you raised around pay, micromanagement, workload, and communication. Customer service roles can already be demanding, and when systems, processes, and expectations feel excessive or disconnected, it adds unnecessary stress. Your comments about redundant platforms, detailed note requirements, and constant status tracking are valid concerns and the kind of feedback we need to hear. As we continue growing, we know there’s work to do in simplifying processes, improving communication between teams and clients, and creating a better balance between accountability and trust. We also understand the concerns around compensation, especially as cost of living continues to rise. Thank you again for being candid and for continuing to show up and support your team. Feedback like this helps us identify where we need to improve and where we need to do better for our employees.

Viewing 4 - 6 of 249 Reviews

Jobs at Connexus Resource Group

Customer Service Representative - Work From Home

Call Center Sales Agent

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Remote Life Insurance Agent

Bilingual Call Center Agent (English/French)