Consensus Cloud Solutions reviews

No formal training, you are given a day of explanation on how the system works and then that’s it good luck! Thankfully I had been in call centers most of my adult life I had to figure it out. Management is also a total joke. Talks about other agents behind their backs. I’ve never in my life had a manager ask me if someone is working up to par and should they be employed here?!?

They don't really train anyone on their business specific workflows and processes. This goes for acquisitions as well as new hires. You can be great at your job, do your job well, and they will punish you for not following proper procedure when you were never trained for it. It's always, "well it's on the Drive so you should know." I was left on an island for well over 2 years. Learned by the seat of my pants, got my job done properly, but because I wasn't following their workflow and processes properly, I got dragged for it. But they had zero problem with me getting my job for over 3 years and then all of a sudden had a problem.