Pros
The hourly rate when you start is okay, but some people start as temps and make more than permanent employees. There are overtime opportunities, which will help with your check. Supportive team members. The turnover rate is high, they will hire anyone even if it’s temporary. Remote work available after you become a full time employee and show you are capable of handling yourself (subject to manager approval, this can take months after you’re hired). Free coffee is available and snacks/drinks are in a vending machine. Casual attire for Fridays. There is an onboarding/training program to help you with the bare basics, this is a recent change and much needed. It will be overwhelming at first but once you begin to grasp lingo and basic knowledge it definitely gets easier as you go. There is a monthly bonus but it is based on certain criteria which includes team stats and company wide stats. So if a team doesn’t hit their numbers, it makes the bonus for you go down.
Cons
Workload is extreme, you need to be good at staying focused and organized. Managers will focus too much on making themselves look better. There is a lot of micromanaging, which makes an employee feel like they can’t be trusted. Be cautious, if you express that you are overwhelmed or need help, they will use this against you. Better training for new people and even some managers too, but the managers need to be more patient. Managers will get stressed from the workload and it does trickle down to the rest of the team. They will hire anyone, you go through a temp agency and if you are not what they want they will terminate you. Usually this is around the 90 day mark but because there are hours that need to be met by the employee it could take longer than 90 days. So you could be there for 4-5 months and could get hired in or not and they terminate the assignment, which can seem like a waste of time. Promotion and pay increases depend on the manager. Some managers recognize and promote accordingly and some do not. Unfortunately with promotions, depending on your manager, they will either give you the proper tools to learn how to handle more managerial responsibilities or not. The amount of work done for the company is NOT relative to the pay. An employee in this economy should not be working overtime simply to make ends meet. If the company awarded a higher pay rate similar to this, the turnover rate would not be as high. If you have health issues, use caution taking time off (heard lots of horror stories), they WILL use this against you and make false accusations that you cannot keep up with the work load. Favoritism is extremely high here but if you learn to become good at handling your perspective national account you will survive. No growth opportunities, in a few years you may become a senior rep and your responsibilities will be raised accordingly but you’ll find yourself doing the same thing for years to come. The workflow application could use some quality of life improvements. The onboarding program will not prepare you for everything. The company handles a wide variety of accounts that each have their own specifics. You will end up shadowing people within the first week where you will retain nothing until you begin doing some work yourself. If you show the slightest bit of understanding, they assign a lot of accounts to you and expect you to stay on top of it, when you don’t and fall behind, they tell you that you’re not organized. Before you begin you will need to understand that you are replaceable, unfortunately. Your workload will be managed accordingly as the experienced ones know that you will not know everything. But, depending on the team you are on and the circumstances it may feel like no one is trying to help you. Your team will try to help you as best as they can but ultimately your training will come from the reps who handle the account. If the account rep is swamped and the manager is swamped it will be up to you to carry your own weight once you’ve become independent. You will not be liked by your team if you can’t complete your expected workload. When it comes to hybrid, they string people along making them think they’re going to work hybrid and then push it back saying not yet. All in all, if you need a job and can handle stress, then give it a go. You can work a lot of OT to make your paycheck bigger until you find a better job.
