Constant Contact reviews

Let’s be honest, Constant Contact has taken a nose dive with no end in sight. It used to be a company that valued their employees, and really made working there enjoyable. Since the Clearlake’s Acquisition, it’s far from that. They’ve taken it upon themselves to make so many changes all at once. Where do I start? - A change to the Price Plans so many times I can’t keep up anymore. - Forcing Multi-Factor Authentication, when they didn’t put too much thought into the process as to how it would affect customers. Not giving customers the option to turn it off has caused more negativity and an influx of angry customer calls that it’s overwhelming the Support Dept. - Throwing out a New Editor when we literally just got done forcing customers into the previous generation editor. This has caused so much confusion among customers. - Outsourcing the Support Dept was your worst idea yet. While I have nothing against those agents, CTCT’s image and reputation was built around the domestic agents. Doing this has now made the competition more desirable, causing a rise in customer cancellations. The list could go on. The Support staff is overwhelmed and understaffed because of the turn over rate. So many high-level and long-time employees have left the company. Why? They continue to force employees into doing 10x more work, but no compensation to make up for it. Forcing support agents to take additional call types (Partner, OCR, etc.) with no mention of a pay raise. A merit raise that’s an insult (1%? What’s the point?). The problem is the Leadership above Team Leads could care less about the front line workers. Make all these drastic changes, which cause a huge rise in angry customer calls, and think CTCT swag and free lunches make up for the brutal tactics and angry calls we take on a daily basis. If it wasn’t for a few amazing Team Leads and amazing co-workers, I would have gone crazy long ago. I give my heart into everything I do, but it’s hard to clock in anymore. You instantly go on phones and a customer starts expressing their anger about everything wrong with CTCT. You can’t say or do anything beyond empathy because we’re left in the dark as to why we made the changes in the first place. Your day is then ruined from the get go. One of most irritating things to hear in a company meeting is that they want us to refer people to the company. Why would we want to refer people if we don’t feel appreciated or heard as current employees? That’s counter-productive. Advancement opportunities seem obsolete at this point. I can honestly say that the Cons have inspired me to reach for a higher career goal outside of CTCT. I used to think CTCT was a great opportunity, now I just see it as a stepping stone for something greater.

SORRY FOR THE BOOK BUT WORTH READING As an employee that worked in office for several years before moving fully remote in February of 2020 I can honestly say Constant Contact USED TO BE a great company. The in office culture was amazing, our Chief Sales Director (Lauren) was AMAZING and the employee focus was outstanding. Then February 2020 hit and we all went remote and it became blaringly obvious that the company no longer cared about its employees but the bottom line. In 2 years we have been sold twice, each time upper management made bank or made fast acquisitions to please stockholders. Almost all employees were passed on merit increases or really any pay increase, those receiving merit increases were given a couple cent raise that didn’t even bring them to a break even in the market. Almost all employees with tenure have fled. Sales, support, engineers, upper management has seen a huge turnover. As a sales employee holding a senior sales title and being a consistent top performer every year since starting I have yet to see any real pay increase. Company had record breaking sales in 2020, then in 2021 when sales goals where outrages many top performers continued to thrive but the moment merits are brought up upper management has no answers. A new employee and a top performer have maybe 15k difference on base pay. I was given a merit increase in 2021 of a couple cents even though I was already 60k behind market rate for my position. A couple cent raise after being a top producer in a company that made record breaking sales in 2020 is offensive. Managers/directors are increasingly pressured to retain employees while the CEO is openly shutting down any pay conversations and reverting questions back to managers who have the same concerns. CEO threatened employees in summer of 2021 that company meetings were not a place to discuss any pay and that our chat rooms are not "appropriate" places to openly converse about employee concerns. AKA he wants everyone to stay silent, in the dark and doesn't want to hear / be forced to address pay discrepancies. Bottom line this is a place you start your career, but give yourself a 3 year time stamp max then move on. There are other companies who are willing to pay you your worth as you grow in your position and experience.