Constant Contact reviews

There are too many to count. I will start with leadership - the sales managers are like the Titanic band as the ship is sinking. They are trying hard but ultimately useless because the levels above them are clueless. There is no clear plan to get better, there is no clear direction to stop losing market share to better products and better companies, there is no development plan for anybody to gain any sort of leadership skill. A manager quits or gets fired so they just promote someone else who has not been trained on how to be a manager and all the negatives roll down to us. They micromanaged us until our ears bleed - Id make 200 calls a day minimum, sometimes 300, and half the people i call either speak spanish or dont even have a business. They will tell you the leads are 'warm' but they just let anyone anywhere sign up and then put you on a PIP when you cant speak spanish to close the bad leads they give you. There is no accountability from anyone above the management level and they seem cool with firing 1/3 of the sales floor every 6 months. There is almost no diversity so dont expect any sort of thought or consideration there either. they have started promoting the company as a 'great place to learn sales skills' or 'break into sales' but you are just a glorified call center employee. If you happen to get the one or two good managers there, then maybe you learn a thing or two about harassing old people into giving you their credit card

I know what you're thinking... how can this review be ONE STAR if those are the pros? Well... strap in! -Workforce Management is incredibly toxic and difficult to work with. The front-line agents (support) are treated like cattle and every single minute is micro-managed to an excruciating degree. The company could be named "Constant Slack Messages about why X is Two Minutes over on Break". (X is a fictional employee who has cancer, so he's two minutes over because he needs a break from being yelled at. SMH) -The upper leaders (middle managers) are completely out of touch with how the work gets done and are so absorbed in their meetings that they have no idea what is going on in their departments. There are so many broken workflows and unrealistic expectations and KPIs thrown at the ICs. I really feel so bad for them having to deal with unatainable goals just to be met with a denial of a raise or promotion at the end of the year because the company won't acknowledge the gap. - The amount of work for managers is also unrealistic and almost every other manager I talk to feels exactly the same way. I know several people who cry on a regulary basis because the amount of work is so daunting and no one cares. There are constant complaints (no pun intended) to the uppers about the lack of staffing that are constantly met with excuses. I don't even think it's the department head's fault, it's the overall company that is lacking in empathy and lacks appropriate channels for people leaders to be heard. There's a monthly "Leadership Meeting" where you will get chastised for asking questions about hiring or mentioning burnout. - When you finally work up the courage to complain about something to the uppers you are met with deflection and invalidation. Management constantly downplays my individual concers by suggesting that other people on the team "share the same feelings" which discourages further discussion and never opens the door to problem-solving. My concerns constantly feel minimized and leadership never addresses my issues directly or advocates for me. - Typical "fly off the handle" CEO. Frank will chastise anyone he doesn't agree with or make obscene remarks in the middle of a meeting and in front of others. He will never apologize. He will never admit he was a jerk. He sometimes offers "half" apologies where he doesn't actually say he is sorry but says he is "human".