Pros
By the time I left, the only real pro was the fact I got a paycheck and insurance. Some of the people were the best I'd ever met.
Cons
What they said the position would be is customer service. What it continued to turn into was soft sales. They didn't care about customer service, quality of product, or quality of support agents, all they wanted you to do was upsell. They say at the start of your time there that there are countless opportunities to be promoted... which is true if you want to go into customer success. If not, you're doomed. Conflict of interest and favoritism are blatantly obvious yet no one does anything. If you aren't a favorite, your career deadends. Backstabbing and gossip is as bad as a high school's. It started out as a decent place to work... it continues to go downhill. The turnover rate is awful. Job description of customer engagement specialist doesn't match what you will end up doing. Only wish I could have left sooner.