Constant Contact reviews

Most recent acquisition is rocky- NewFold is picking apart CTCT, taking the best pieces with them and leaving CTCT leadership to try to fill the gaps. Product changes are not well communicated to customers, and there is not a lot of support (outside of a release training) for agents troubleshooting the changes. Sometimes it is hard to tow the company line. NO merit or cost of living raises in 2020, despite CTCT having a very profitable year. When asked about raises/compensation/benefits for 2021 to retain employees at June's all hands meeting, CEO said he would not answer questions that were "negative" and "rude". Any attempts at asking those types of questions again have been ignored by leadership in all hands meetings since. Customers are sometimes VERY abusive to support agents. And there is no system to protect agents from this abuse.

Since we were bought out, the company has really gone down hill. The attrition is so terrible, any time we get a new round of new hires, they are mostly gone before the next class. We are labeled as customer service, but really we are sales people but without the commission. Upper management has lost touch with what is actually going on in support. They had no idea their middle management wasn't supporting their teams until they had an interview process recently. The culture used to be great but now everyone seems to hate their jobs and a lot of people have started on meds for anxiety.