Is Consumer Cellular a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Consumer Cellular have rated their employer with 2.5 out of 5 stars in 181 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Consumer Cellular with 2.7 out of 5 stars based on 181 anonymously submitted employee reviews. This is 31.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Consumer Cellular.

How happy are Customer Service (CSR) professionals working at Consumer Cellular?

39% of Customer Service (CSR) employees at Consumer Cellular would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Consumer Cellular with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

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Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

2.5

39% would recommend to a friend

(181 total reviews)

Ed Evans

39% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.6

Career opportunities

2.4

Work/Life balance

Customer Service (CSR) employees have rated Consumer Cellular with 2.5 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Consumer Cellular is rated 28% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

181 reviews

1.0

Apr 24, 2024

High stress job equals high turnover

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was during early covid that I started working here and they would not allow us to work from home. A lot of older employees should have been allowed to work from home, especially when people started dying every day. No caring environment here. Avoid like the plague!

Cons

Please see above answer. If a pandemic does not bring out the humanity that a company has, why work for them.

2.0

Mar 28, 2024

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

there was good pay and benefits

Cons

There is terrible management and no communication

3.0

Mar 27, 2024

Good environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

People are nice to work with

Cons

Pay low for the job duties

Viewing 28 - 30 of 181 Reviews

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Consumer Cellular Customer Service (CSR) reviews

Ratings by category

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High stress job equals high turnover

Okay

Good environment

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