Item: Consumer Cellular
Rating: 2
Author: Current employee - Customer Service Representative

Question 1

Is Consumer Cellular a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Consumer Cellular have rated their employer with 2.5 out of 5 stars in 181 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Consumer Cellular.

Question 2

Does Consumer Cellular pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Consumer Cellular with 2.7 out of 5 stars based on 181 anonymously submitted employee reviews. This is 31.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Consumer Cellular.

Question 3

How happy are Customer Service (CSR) professionals working at Consumer Cellular?

Accepted Answer

39% of Customer Service (CSR) employees at Consumer Cellular would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Consumer Cellular with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at Consumer Cellular?

Accepted Answer

Customer Service Representative (133), Customer Service Representative (CSR) (45), Supervisor (26), Team Support Specialist (21), Caa (18), Customer Service Representative I (16), Customer Account Advisor (12), Customer Service (11), Customer Service Supervisor (10), Sales Representative (10), Senior Supervisor (10), Customer Service Representative II (8), Sales Associate (8), Manager (7), Team Supervisor (7)

Question 5

What are the pros of working at Consumer Cellular according to real employee reviews?

Accepted Answer

"Benefits are great" ((in 96 reviews)); "Easy and good pay loved it" ((in 85 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "Great bonus structure" ((in 24 reviews))

Question 6

What are the cons of working at Consumer Cellular according to real employee reviews?

Accepted Answer

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

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