Is Consumer Cellular a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Consumer Cellular have rated their employer with 2.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Consumer Cellular with 2.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 50.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Consumer Cellular.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 103 reviews)); "Easy and good pay loved it" ((in 89 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 18 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews))

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Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

2.1

36% would recommend to a friend

(44 total reviews)

Ed Evans

30% approve of CEO

28% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Culture & values

2.2

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated Consumer Cellular with 2.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Consumer Cellular is rated 39% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

1.0

Aug 24, 2022

Poor communication after getting hired.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The interviewer seemed friendly and got hired right away.

Cons

I was promised a early schedule when starting, but when they called to set my schedule they didn't have that time. I reached out to my interviewer to ask what happened, I got no reply and emailed someone else regarding the issue also with no reply. Apparently he forward the email to the scheduler who "emailed" me, which I never received and no follow up calls. So because of this I missed my training. Waste of time.

4.0

Aug 8, 2022

Awesome place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Compensation, flexibility, home life work balance, overtime

Cons

No company gatherings like they used to have

4.0

Jun 16, 2022

A good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Full time Varied schedules to chose from

Cons

Shift pools None much at all

Viewing 28 - 30 of 44 Reviews

Jobs at Consumer Cellular

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Customer Engagement Supervisor (Inside Sales)

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Consumer Cellular reviews FAQs

Consumer Cellular reviews Consumer Cellular Customer Service Representative (CSR) reviews

Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor communication after getting hired.

Awesome place to work

A good place to work

Jobs at Consumer Cellular

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