Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 830 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 95 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 39 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 32 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 23 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "Unethical and inadequate training" ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(810 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

810 reviews

5.0

Jun 22, 2020

What a great company

Senior supervisor

Recommend

CEO approval

Business Outlook

Pros

Consumer Cellular is a great company to work for as they promote within their own company, which is great for development and growth of an individual skills. When coming into work everyday you are greeted by many smiling faces. The building has a consistent cleaning crew that sanitize the throughout the entire day. The leadership team is very high energy and seeks to create a positive, fun and welcoming environment for all.

Cons

There are no cons when I compare consumer cellular to other companies I have worked for.

5.0

Jun 22, 2020

Great place to work with lots of opportunities

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Company culture, employee appreciation, growth and advancement opportunities.

Cons

Best job I've ever had. No complaints.

5.0

Jun 22, 2020

Excellent company, owners, management, and employees!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free health care, dental, eye care Offers STO, PTO and flex time as available - accrual basis Donates to local charities and community service Management is caring and flexible Training is thorough if you pay attention and are looking for growth Ability to promote is easy and simple if you are reliable and interested Feedback and assistance is available at all times Growth is the goal for both employees and company Employees shape the future - ideas are always welcomed Great overtime available for those that want it We are an essential business so no closing of the site - work is always available Attendance is lax but if you are one to take advantage of the policy you might not last long - our customers and company rely on you to be present for your shift This is an inbound call center so you will have calls incoming - it is vital to be prepared to answer your calls and help our customers If you have a good work ethic, want to make great money, looking for a particular job title, or just looking for quality free benefits this is the job for you!

Cons

Simply put... there are none! Those that complain about the attendance policy or are unsatisfied about having to met metrics are those that don’t want to do the basic requirements of the position. Consumer Cellular is a stand up company that is owned and operated by compassionate, straightforward, and successful individuals. At Consumer Cellular we are family and when we all support each other we flourish! John and Greg are fantastic people who strive to make the best decisions everyday! They take great pride in each employee and always give credit where credit is due. I have worked at Consumer Cellular for years and still feel very thankful that they gave me the opportunity to work as part of the team.

Consumer Cellular Response

4y

Thank you for your review! Also, I would like to let you know that we have changed our attendance policy.

Viewing 523 - 525 of 810 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Retail Store Manager - Beaumont, TX

Retail Store Manager - Amarillo, TX