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Consumer Cellular

Engaged Employer

Consumer Cellular reviews

3.5

67% would recommend to a friend

(810 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

810 reviews
5.0
Jun 23, 2020

Best Company to work for

Senior supervisor
Recommend
CEO approval
Business Outlook

Pros

Consumer Cellular is the best company I have ever worked for. I have never seen any management care as much for their employees as Consumer Cellular Management does. Not only do they listen to employees' suggestions, but they also implement them in practice. Company also offers great benefits, such as PTO, 100% paid health benefits for the employees, 401K. Not to mention that there are employee appreciation events almost every month. Consumer Cellular is also dedicated to giving back to our communities and encouraging employees’ involvement. The culture is great. Everyone is friendly and helpful. Opportunities for advancement are huge! We'd love to have more people join our team!

Cons

Some employees dislike the attendance policy. As with every company it is important to come to work and help the customers. I am sure you will agree that no one likes long hold times.

avatar
Consumer Cellular Response
4y
Thanks for leaving a review, and mentioning our great benefits! Did you know we just started a new attendance policy?
5.0
Jun 22, 2020

Action Speaks Louder Than Words

Assistant call center manager
Recommend
CEO approval
Business Outlook

Pros

One of my favorite things about Consumer Cellular is we always try to hire from within. This gives current employees opportunity to grow with the business and have the experience to effectively assist other employees with their success. Consumer Cellular has 6 different core values and to me, the most important core value is "happy employees make happy customer's", in order to accomplish this, actions speak louder than words. The management team shows appreciation to their employees by extra bonuses, gifts, rewards programs, and employee appreciate events. During Covid-19, Consumer Cellular distributed masks to all the employees to help keep them and their families safe and healthy.

Cons

Working in a call center, taking calls from customer's all day is a difficult job. There are times of year where the absenteeism rate is very high which puts a lot of pressure and extra stress on the current employees that are working.

5.0
Jun 22, 2020

Worst Mistake I made Was Leaving

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, Environment, Bonuss, Management. Consumer Cellular does so much for their employees. The job is hard but the company cares abbout its people. Worst mistake I made was leaving for a job that "made more money." Even though my new job has higher hourly I make less becuase of benefits and impossible bonus, and now I just feel like a number and not a person.

Cons

customers are hard, but sometimes very nice. People call out sick and make it harder for people at work.

Viewing 520 - 522 of 810 Reviews
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ReviewsConsumer Cellular reviews

Glassdoor has 830 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.